Briley Enterprises LLC / DriveWize Terms & Conditions

Reservations submitted online or by phone are subject to availability and confirmation. Once DriveWize confirms a reservation, the vehicle and trip details are secured for the itinerary booked.

Customers are responsible for providing accurate information when making a reservation, including pickup and drop-off locations, dates, times, passenger counts, contact information, flight information when applicable, accessibility requirements, and any special transportation needs.

Please notify DriveWize as soon as possible if any reservation information changes.

Changes to an existing reservation are subject to availability and may result in a change to the quoted price.

Prices are based on the information provided at the time of booking and the transportation services requested. The quoted price is all-in for that itinerary: it includes the transportation and the standard fees associated with the trip booked, including gratuity.

Additional charges may apply for circumstances including, but not limited to:

• Additional stops
• Extended waiting time
• Changes to the itinerary
• Additional service time
• Parking fees
• Tolls
• Airport or facility fees
• Excessive cleaning
• Vehicle damage
• Services requested beyond the original reservation

Any material pricing changes resulting from requested modifications will be communicated whenever reasonably possible.

Payment is due according to the terms provided at the time of booking.

By providing a payment method, the customer authorizes DriveWize to charge that payment method for the reservation and any additional charges properly incurred under these Terms.

For standard transportation reservations:

• More than 24 hours before pickup: eligible for a full refund.
• Between 12 and 24 hours before pickup: eligible for a 50% refund.
• Less than 12 hours before pickup: non-refundable.

Standard reservations generally include sedans, SUVs, passenger vans, and ADA-accessible vehicles unless otherwise specified at the time of booking.

Bus, charter, and custom transportation reservations become non-refundable within 72 hours of the scheduled service.

Reservations canceled more than 72 hours before the scheduled service are eligible for a full refund unless different cancellation terms were established and agreed to at the time of booking.

DriveWize reserves the right to establish different cancellation schedules, deposit requirements, payment schedules, and refund terms for larger, multi-vehicle, high-value, special-event, recurring, contract, or otherwise complex transportation arrangements.

Any reservation-specific terms provided and agreed to at the time of booking will supersede the standard cancellation terms contained in these Terms.

We understand that travel does not always go according to plan and that circumstances outside of a passenger's control may require a reservation to be changed or canceled.

Customers experiencing unexpected circumstances are encouraged to contact DriveWize as soon as possible.

Although the applicable cancellation policy will remain in effect, DriveWize may review the circumstances and determine whether a refund, partial refund, future transportation credit, rescheduling option, or other accommodation can reasonably be provided.

Any such exception or accommodation is provided at the sole discretion of DriveWize and is not guaranteed.

Customers are encouraged to provide accurate airline and flight information when reserving airport transportation.

When flight information has been provided, DriveWize will make reasonable efforts to monitor the flight and accommodate ordinary airline delays.

A flight delay will not automatically be treated as a passenger cancellation.

If a flight is canceled, significantly delayed, diverted, or otherwise changed, customers should contact DriveWize as soon as reasonably possible. We will make reasonable efforts to accommodate updated travel plans, but vehicle and driver availability cannot be guaranteed.

When accurate flight information is not provided, DriveWize may be unable to monitor changes to the passenger's arrival.

Passengers should be ready at the designated pickup location at the scheduled pickup time.

Complimentary waiting periods, when applicable, may vary depending on the type and location of service.

Once the applicable complimentary waiting period has expired, additional waiting-time charges may apply.

If a passenger cannot locate their vehicle or driver, they should contact DriveWize before leaving the pickup location or arranging alternative transportation so that we have an opportunity to assist.

A reservation may be considered a no-show when a passenger fails to appear at the designated pickup location within the applicable waiting period and DriveWize or the transportation provider is unable to establish contact with the passenger.

No-show reservations are non-refundable.

Passengers who believe they may be delayed should contact DriveWize as soon as possible.

Vehicle photographs, descriptions, and examples displayed on the DriveWize website or marketing materials are intended to represent the general vehicle category or service level available.

Unless expressly guaranteed in writing, DriveWize does not guarantee a specific vehicle make, model, year, color, or configuration.

When necessary due to availability, maintenance, operational requirements, or other circumstances, a comparable or upgraded vehicle may be substituted.

Passenger and luggage capacity may vary between individual vehicles within the same category.

Customers are responsible for providing an accurate passenger count and informing DriveWize about unusually large amounts of luggage or oversized items.

Items such as surfboards, bicycles, golf clubs, large equipment cases, mobility devices, or other oversized belongings should be disclosed before the reservation is confirmed.

DriveWize may recommend or require a larger vehicle when passenger or luggage requirements exceed the safe capacity of the originally requested vehicle.

Additional charges may apply when a different vehicle is required.

Drivers will not transport passengers or belongings in a manner that exceeds legal or safe vehicle capacity.

DriveWize does not provide car seats or booster seats. Customers traveling with children who require a child passenger restraint must provide and install an appropriate seat.

Transportation cannot be provided unless every child is properly restrained in accordance with applicable law.

Customers traveling with children are responsible for informing DriveWize of any child safety-seat requirements when making their reservation.

All passengers must comply with applicable seat-belt and child-restraint laws.

DriveWize is committed to helping passengers with disabilities obtain appropriate transportation.

Passengers requiring a wheelchair-accessible vehicle or other transportation accommodation should provide the relevant requirements when making a reservation so that an appropriate vehicle can be arranged.

Customers are encouraged to provide information about mobility devices, including their type and any relevant size or equipment requirements, when necessary to identify an appropriate vehicle.

Service animals accompanying passengers with disabilities will be accommodated in accordance with applicable law.

DriveWize does not discriminate on the basis of disability.

Transportation onto or within military installations is subject to all applicable installation security procedures, access restrictions, identification requirements, and government regulations.

Passengers are responsible for possessing any identification, credentials, sponsorship, authorization, or documentation required for installation access.

DriveWize cannot guarantee that any passenger, driver, or vehicle will be granted access to a military installation.

Customers should inform DriveWize of military installation access requirements when making a reservation.

DriveWize is not responsible for delays or inability to complete transportation resulting from security procedures, denied access, installation closures, government actions, or a passenger's failure to possess required credentials.

Passengers are expected to behave in a safe and respectful manner toward drivers, transportation personnel, other passengers, and vehicles.

The following are prohibited:

• Smoking or vaping inside vehicles
• Possession or use of illegal substances
• Threatening, abusive, violent, or harassing behavior
• Intentional damage to a vehicle
• Interference with the safe operation of a vehicle
• Conduct that creates an unreasonable safety risk

A driver may refuse to begin or may terminate transportation when passenger behavior creates a reasonable safety concern.

Transportation terminated due to prohibited passenger conduct may not be eligible for a refund.

Alcohol consumption is permitted only when allowed by applicable law and by the specific transportation provider or vehicle being used.

Passengers may not consume alcohol in any vehicle where doing so is prohibited.

Drivers and transportation providers reserve the right to refuse transportation to passengers whose level of intoxication creates a safety concern or substantially interferes with the safe operation of the service.

Customers may be held financially responsible for damage or excessive cleaning caused by the customer or members of their party.

This may include, but is not limited to:

• Spills requiring professional cleaning
• Vomit or bodily fluids
• Smoking or vaping residue
• Burns
• Broken equipment or fixtures
• Upholstery damage
• Excessive trash
• Intentional or negligent property damage

Charges will be based on the reasonable cost of cleaning, repair, replacement, vehicle downtime, or other directly related expenses.

By booking transportation, the customer authorizes DriveWize to charge the payment method associated with the reservation for documented cleaning or damage charges when permitted by applicable law.

Passengers are responsible for their personal belongings.

DriveWize and its transportation providers will make reasonable efforts to locate items reported as lost or forgotten, but recovery cannot be guaranteed.

DriveWize is not responsible for personal property left inside a vehicle except to the extent required by applicable law.

Customers may be responsible for reasonable shipping, delivery, or transportation costs associated with returning recovered property.

DriveWize makes reasonable efforts to provide timely transportation; however, travel times cannot be guaranteed.

Transportation may be affected by circumstances outside our reasonable control, including:

• Traffic congestion
• Vehicle accidents or road incidents
• Road closures
• Severe weather
• Natural disasters
• Construction
• Government actions
• Security restrictions
• Military installation procedures
• Airport congestion
• Major public events
• Civil emergencies
• Other unforeseen circumstances

DriveWize will make reasonable efforts to minimize disruptions and provide alternatives when practical.

Customers should allow appropriate additional travel time for time-sensitive transportation, including airport departures, cruise departures, appointments, and major events.

Depending on the reservation, transportation may be provided directly by DriveWize or arranged through qualified independent transportation providers.

The specific operating carrier may vary based on vehicle requirements, location, availability, and the nature of the reservation.

Where transportation is performed by a third-party provider, that provider may also maintain operating policies or requirements applicable to the transportation service.

DriveWize will make reasonable efforts to work with reputable transportation providers that satisfy applicable licensing and insurance requirements.

DriveWize and its transportation providers reserve the right to refuse or terminate service when reasonably necessary for safety, legal compliance, passenger conduct, vehicle limitations, or circumstances that would require a driver or provider to violate applicable law.

Requests to change a reservation are subject to availability.

Changes to the date, time, pickup location, destination, stops, passenger count, vehicle type, or duration may result in additional charges.

A significant modification may be treated as a new reservation when the requested changes materially alter the original transportation service.

Approved refunds will be issued to the original form of payment whenever reasonably possible.

Once processed by DriveWize, refunds may take approximately 5–10 business days to appear depending on the customer's financial institution or payment provider.

If DriveWize is unable to fulfill a confirmed reservation and cannot arrange a reasonably comparable transportation alternative, the customer will receive a full refund of amounts paid for the affected transportation service.

A refund of the affected transportation service will not include reimbursement for unrelated expenses incurred by the customer except where otherwise required by law.

To the fullest extent permitted by applicable law, DriveWize will not be liable for indirect, incidental, special, consequential, or punitive damages arising from transportation delays, missed flights, missed appointments, missed events, lost profits, or other losses resulting from circumstances outside DriveWize's reasonable control.

Nothing in these Terms is intended to waive or limit any right or liability that cannot legally be waived or limited.

DriveWize makes reasonable efforts to keep website pricing, vehicle descriptions, availability, policies, and other information accurate.

Occasional errors or outdated information may occur. DriveWize reserves the right to correct errors and will notify affected customers when a material correction impacts a confirmed reservation.

Personal information collected through DriveWize is handled in accordance with our Privacy Policy.

By using DriveWize services, customers acknowledge that certain information may need to be shared with drivers, transportation providers, payment processors, technology providers, or other parties as reasonably necessary to arrange and complete transportation services.

Customers may receive transactional communications relating to their reservations, including confirmations, receipts, driver information, pickup instructions, schedule changes, and service updates.

Marketing communications will be handled in accordance with applicable law and the customer's communication preferences.

Text messaging services, where offered, are subject to the applicable DriveWize SMS Terms.

These Terms and any dispute arising from DriveWize services will be governed by applicable federal law and the laws of the State of California, without regard to conflict-of-law principles.

Nothing in these Terms is intended to restrict any consumer right or remedy that cannot legally be waived.

DriveWize may update these Terms periodically to reflect changes in services, operations, regulations, or business practices.

The version applicable to a reservation will generally be the version in effect when the reservation is made, except where a change is required by law.

The current version and its effective date will be available on the DriveWize website.

DriveWize is operated by Briley Enterprises LLC. SMS messages sent under the DriveWize brand are sent by Briley Enterprises LLC doing business as DriveWize.

Customers may voluntarily opt in to receive transactional SMS messages from DriveWize.

Messages may include reservation confirmations, pickup reminders, driver assignment information, driver arrival notifications, schedule changes, trip updates, service notifications, payment or receipt-related updates, and customer service communications.

Message frequency varies depending on reservation activity. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing transportation services from DriveWize.

Customers may opt out at any time by replying STOP. After opting out, the customer will no longer receive automated SMS messages unless they subsequently provide consent again.

Customers may reply HELP for assistance.

Carriers are not liable for delayed or undelivered messages.

Questions regarding a reservation, cancellation, refund, accessibility requirement, lost item, or these Terms & Conditions should be directed to DriveWize.

DriveWize
San Diego, California
(619) 688-3096
info@drivewizetransportation.com