FAQ
Questions about riding with DriveWize.
Booking, airport pickups, military base access, accessible vehicles and pricing — answered in plain language. If you don't see your question, call us.
Booking & reservations
How reservations, quotes and changes work on DriveWize.
- How do I book a ride with DriveWize?
- Enter your pickup address, destination, date, time and passenger count on our booking page. You'll see an upfront all-in price and choose your vehicle — submitting the reservation takes about a minute, and our team confirms it shortly after, subject to availability.
- How early should I book an airport ride in San Diego?
- For San Diego International Airport (SAN) we recommend reserving at least 24 hours in advance. Same-day requests are often possible, but accessible vehicles, vans and buses book up first, so earlier is always better.
- Is the price I see a real quote?
- Yes. Your quoted itinerary is all-in: the total includes the base fare, mileage, service fees, any airport or base access fees, and gratuity for the trip you booked. There are no surprise charges for that itinerary. Additional charges only apply if the reservation changes — added stops, extra wait time, itinerary changes, parking, tolls or additional services requested later.
- Can I change or cancel my reservation?
- Yes. Use the reservation link in your confirmation email, or call us at (619) 688-3096. Cancellations more than 24 hours before pickup are fully refunded, 12–24 hours before pickup are refunded 50%, and less than 12 hours before pickup are non-refundable. Full details are on our Cancellation & Refund Policy page.
- What is your refund policy for buses, charters and custom trips?
- Bus, charter and custom transportation reservations become non-refundable within 72 hours of the scheduled service. Cancellations made earlier than that are fully refundable unless different terms were set at booking. Large, multi-vehicle or special-event arrangements may carry their own deposit and cancellation schedule, always communicated before you book.
- What happens if my flight is delayed or cancelled?
- When you give us your flight number we track delays and adjust your pickup time — a delay is never treated as a cancellation. If the flight is cancelled or significantly changed, call us as soon as you can and we'll do our best to rebook you, subject to vehicle and driver availability.
- Do you take last-minute or same-day reservations?
- Often, yes. Online reservations may require a minimum lead time; if your trip falls inside that window the site will prompt you to call us so we can check live availability.
Airport transportation
SAN pickups, flight tracking and regional airport transfers.
- Where does my driver meet me at San Diego International Airport?
- For arrivals we coordinate curbside pickup at your terminal by default, and we'll confirm the exact meeting point by phone once you've landed. Meet-and-greet inside the terminal can be arranged on request.
- Do you track flight delays?
- We collect your airline and flight number with every airport reservation so pickup timing can be adjusted when your flight moves.
- Can you drive me to LAX, John Wayne or CBX?
- Yes. We run long-distance transfers from San Diego to LAX, John Wayne (SNA), Ontario and the Cross Border Xpress (CBX) terminal for Tijuana International Airport, and back.
- Do you serve the cruise terminal and convention center?
- Yes — B Street and Broadway Pier cruise terminals, the San Diego Convention Center, and downtown hotels are routine runs for us.
Military base transportation
Trips to and from San Diego's installations.
- Can DriveWize drive onto a military base?
- Access rules are set by each installation. We coordinate transportation to and from bases including Naval Base San Diego, Coronado, Miramar, Camp Pendleton and Point Loma, and plan drop-off points around the current gate requirements.
- How do I get from the airport to Camp Pendleton?
- Book an airport pickup at SAN with Camp Pendleton as the destination. It's a long-distance transfer, and the quote you see includes mileage and any base trip fee up front.
- Do you transport military families and contractors?
- Yes. Service members, dependents, DoD civilians and contractors all book the same way, individually or as a group.
- Can you handle official or organizational travel?
- Yes. Multi-vehicle group movements and recurring official travel can be coordinated — call us and we'll set it up.
ADA & accessible transportation
Wheelchair-accessible vehicles and mobility support.
- Do you offer wheelchair-accessible transportation in San Diego?
- Yes. Select an ADA-accessible vehicle when you book. Our accessible vehicles are ramp-equipped with proper securement for mobility devices.
- Can a companion or caregiver ride along?
- Yes. Companion and caregiver seating is included — just make sure the passenger count reflects everyone traveling.
- How many passengers fit in an ADA vehicle?
- Our accessible vehicles seat up to 4 passengers including the wheelchair position. Larger accessible groups can be split across vehicles.
- Can you take me to a medical appointment?
- Yes. Non-emergency appointment travel, including round trips with a wait, is something we schedule regularly.
Vehicles, groups & service area
What we drive and where we go.
- What vehicles are available?
- Economy sedans, executive sedans, SUVs, passenger vans and ADA-accessible vehicles. Buses and larger group movements are arranged by phone.
- Can I book for more than 8 passengers?
- Online reservations go up to 8 passengers. For larger groups, conferences or shuttle loops, call (619) 688-3096 and we'll coordinate multiple vehicles.
- What areas do you serve?
- San Diego is our home market. We also serve Coronado, La Jolla, Chula Vista, Carlsbad, Oceanside, Orange County, Los Angeles and the rest of Southern California.
- Do you provide child seats or booster seats?
- DriveWize does not provide car seats or booster seats. Customers traveling with children who require a child passenger restraint must provide and install an appropriate seat. Transportation cannot be provided unless every child is properly restrained in accordance with applicable law.
Payment & pricing
How you pay and what's included.
- When am I charged?
- Payment is collected when you book. Once your reservation is confirmed, your vehicle and driver are secured for that time slot.
- Is gratuity included?
- Yes. Gratuity is built into the all-in total for the itinerary you booked, so there is nothing expected at the end of the ride.
- Do you accept promo codes?
- Yes. Enter your code during checkout and the discount applies to your total before you confirm.
- Is Coronado Livery the same company?
- Coronado Livery now uses DriveWize for all of its online business. Reservations made here are handled by the same local team.
Wherever You're Going, Get There Wize.
Enter your trip details to view available vehicles and pricing. Book online in minutes with upfront pricing and fast reservation confirmation.
Buses, charters & large groups quoted by our team