FAQ
Questions about riding with DriveWize.
Booking, airport pickups, military base access, accessible vehicles and pricing — answered in plain language. If you don't see your question, call us.
Booking & reservations
How reservations, quotes and changes work on DriveWize.
- How do I book a ride with DriveWize?
- Enter your pickup address, destination, date, time and passenger count on our booking page. You'll see an instant all-in price, choose your vehicle, and confirm — the whole reservation takes about a minute.
- How early should I book an airport ride in San Diego?
- For San Diego International Airport (SAN) we recommend reserving at least 24 hours in advance. Same-day requests are often possible, but accessible vehicles, vans and buses book up first, so earlier is always better.
- Is the price I see a real quote?
- Yes. The total shown at booking is a binding all-in price. It already includes the base fare, mileage, service fees, any airport or base access fees, and gratuity — there is nothing added later.
- Can I change or cancel my reservation?
- Yes. Use the reservation link in your confirmation email, or call us at (619) 688-3096. Free cancellation applies outside our cutoff window.
- Do you take last-minute or same-day reservations?
- Often, yes. Online reservations may require a minimum lead time; if your trip falls inside that window the site will prompt you to call us so we can check live availability.
Airport transportation
SAN pickups, flight tracking and regional airport transfers.
- Where does my driver meet me at San Diego International Airport?
- For arrivals we coordinate curbside pickup at your terminal by default, and we'll confirm the exact meeting point by phone once you've landed. Meet-and-greet inside the terminal can be arranged on request.
- Do you track flight delays?
- We collect your airline and flight number with every airport reservation so pickup timing can be adjusted when your flight moves.
- Can you drive me to LAX, John Wayne or CBX?
- Yes. We run long-distance transfers from San Diego to LAX, John Wayne (SNA), Ontario and the Cross Border Xpress (CBX) terminal for Tijuana International Airport, and back.
- Do you serve the cruise terminal and convention center?
- Yes — B Street and Broadway Pier cruise terminals, the San Diego Convention Center, and downtown hotels are routine runs for us.
Military base transportation
Trips to and from San Diego's installations.
- Can DriveWize drive onto a military base?
- Access rules are set by each installation. We coordinate transportation to and from bases including Naval Base San Diego, Coronado, Miramar, Camp Pendleton and Point Loma, and plan drop-off points around the current gate requirements.
- How do I get from the airport to Camp Pendleton?
- Book an airport pickup at SAN with Camp Pendleton as the destination. It's a long-distance transfer, and the quote you see includes mileage and any base trip fee up front.
- Do you transport military families and contractors?
- Yes. Service members, dependents, DoD civilians and contractors all book the same way, individually or as a group.
- Can you handle official or organizational travel?
- Yes. Multi-vehicle group movements and recurring official travel can be coordinated — call us and we'll set it up.
ADA & accessible transportation
Wheelchair-accessible vehicles and mobility support.
- Do you offer wheelchair-accessible transportation in San Diego?
- Yes. Select an ADA-accessible vehicle when you book. Our accessible vehicles are ramp-equipped with proper securement for mobility devices.
- Can a companion or caregiver ride along?
- Yes. Companion and caregiver seating is included — just make sure the passenger count reflects everyone traveling.
- How many passengers fit in an ADA vehicle?
- Our accessible vehicles seat up to 4 passengers including the wheelchair position. Larger accessible groups can be split across vehicles.
- Can you take me to a medical appointment?
- Yes. Non-emergency appointment travel, including round trips with a wait, is something we schedule regularly.
Vehicles, groups & service area
What we drive and where we go.
- What vehicles are available?
- Economy sedans, executive sedans, SUVs, passenger vans and ADA-accessible vehicles. Buses and larger group movements are arranged by phone.
- Can I book for more than 8 passengers?
- Online reservations go up to 8 passengers. For larger groups, conferences or shuttle loops, call (619) 688-3096 and we'll coordinate multiple vehicles.
- What areas do you serve?
- San Diego is our home market. We also serve Coronado, La Jolla, Chula Vista, Carlsbad, Oceanside, Orange County, Los Angeles and the rest of Southern California.
- Do you provide child seats?
- Child seats can be requested in the notes when you book, subject to availability.
Payment & pricing
How you pay and what's included.
- When am I charged?
- Payment is collected at the time of booking, securing your vehicle and driver for that time slot.
- Is gratuity included?
- Yes. Gratuity is built into the all-in total, so there is nothing expected at the end of the ride.
- Do you accept promo codes?
- Yes. Enter your code during checkout and the discount applies to your total before you confirm.
- Is Coronado Livery the same company?
- Coronado Livery now uses DriveWize for all of its online business. Reservations made here are handled by the same local team.
