Cancellation & Refund Policy

The following cancellation policy applies to standard DriveWize transportation reservations:

Cancellations made more than 24 hours prior to the scheduled pickup time are eligible for a full refund.

Cancellations made between 12 and 24 hours prior to the scheduled pickup time are eligible for a 50% refund.

Cancellations made less than 12 hours prior to the scheduled pickup time are non-refundable.

This policy applies to standard transportation services, including sedans, SUVs, passenger vans, and ADA-accessible vehicles.

Bus transportation, charter services, and custom transportation reservations become non-refundable within 72 hours of the scheduled service.

Cancellations made more than 72 hours prior to the scheduled service are eligible for a full refund unless alternative cancellation terms were established at the time of booking.

For larger, multi-vehicle, high-value, special-event, or otherwise complex transportation arrangements, DriveWize may establish a different cancellation schedule, deposit requirement, or refund policy based on the size and scope of the reservation.

Any reservation-specific terms will be communicated prior to booking and will supersede the standard 72-hour cancellation policy.

We understand that travel doesn't always go according to plan and that circumstances outside of a passenger's control can sometimes require a reservation to be changed or canceled.

If an unexpected situation affects your reservation, we encourage you to contact DriveWize as soon as possible. While the applicable cancellation policy will still apply, our team will make every reasonable effort to review the circumstances and determine whether a refund, partial refund, transportation credit, or rescheduling option may be available.

Any exception or accommodation is made at the sole discretion of DriveWize and is not guaranteed.

When flight information is provided, DriveWize will make reasonable efforts to monitor flight delays and adjust airport pickup times accordingly. Flight delays will not be considered cancellations.

If your flight is canceled or significantly changed, please contact DriveWize as soon as possible. We will make reasonable efforts to accommodate your new travel plans; however, vehicle and driver availability cannot be guaranteed.

Changes to pickup times, locations, destinations, passenger counts, or vehicle requirements are subject to availability and may result in a change to the reservation price.

Passengers who do not arrive at the designated pickup location within the applicable waiting period and have not contacted DriveWize will be considered a no-show.

No-show reservations are non-refundable.

Approved refunds will be returned to the original form of payment. Depending on your financial institution, refunds may take 5–10 business days to appear.

If DriveWize is unable to fulfill a confirmed reservation and cannot provide a reasonably comparable alternative, the customer will receive a full refund of all amounts paid for the affected service.

DriveWize reserves the right, at its sole discretion, to waive cancellation fees or provide a partial refund, transportation credit, or rescheduling option when circumstances warrant.